TERMS & CONDITIONS
Booking TERMS
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These terms and conditions form part of the Agreement which applies to all services provided from time to time by Boulebar UK Ltd (“Boulebar”) to its customer (“Customer”), to the exclusion of all other terms, express or implied, including any put forward by Customer, unless and to the extent that a separate agreement has been signed and entered by both parties. All bookings are also subject to any additional booking/product-specific terms, which form part of the Agreement. Customer’s confirmation, in any form, that it wishes Boulebar to perform any services, or acceptance of any services from Boulebar, constitutes acceptance of this Agreement. Boulebar UK Ltd is a company registered in England and Wales, with registered number 14212667, and trading address at 101 Upper Ground, London, SE1 9PP.
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1 DETAILS OF YOUR BOOKING
1.1 Changing or cancelling your booking.
If you want to change the nature or details of your booking, you should contact us with details of the requested change, and we will do what we can to accommodate the change, but we give no guarantees that we will be able to do so. Please contact us at bookings@boulebar.co.uk
1.2 Pétanque lane bookings do not include food or beverages. Your booking does not include any food or beverages, unless you have pre-ordered food or beverages during your online reservation. Food & beverages can be purchased at our premises during your visit. No food or beverages may be brought on to our premises.
1.3 You cannot transfer your booking. Bookings may not be re-sold or transferred for commercial gain. Any attempt to do so may result in cancellation of the booking without refund, and the holder of a re-sold or transferred booking may be refused entry or required to leave our premises.
2. YOUR OBLIGATIONS
For the Contract, a “Guest” is any person participating in or attending your booking, including you.
2.1 You will ensure that Guests:
2.1.1. cooperate with us in all matters relating to the Services, including complying with our instructions and regulations in relation to health and safety;
2.1.2. provide us with such information and materials as we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate;
2.1.3. comply with all applicable laws, including health and safety laws, and all Site regulations made available to them;
2.1.4. treat our staff with courtesy and respect. This means that aggressive or violent behaviour towards our staff or any member of the public within our premises will not be tolerated under any circumstances and Guests will be escorted off the premises;
2.1.5. are over the age of 18 and, if required, submit to us carrying out security searches and ID checks on or after entry to our premises;
2.1.6. drink and play responsibly. We can refuse entry or service to, or remove, any Guest whose behaviour puts at risk the enjoyment and safety of others;
2.1.7. do not cause damage to our equipment or other property, and you will be responsible for paying for any damage they cause, if they do not pay for it;
2.1.8. safeguard their own possessions while on our premises. To the fullest extent under law, we will not be responsible for any loss or damage caused to such possessions;
2.1.9. are aware that if they choose to use the cloakroom, they do so at their own risk, and they must safeguard their cloakroom ticket and, if lost, we will not return the Guest’s items for at least 24 hours in order to verify belongings.
3. HOW WE CHARGE YOU AND OUR CANCELLATION POLICY
3.1 For this clause, “Event Date” means the date on which we had agreed to provide the Services, as set out in your online reservation.
3.2 The charges for the Services are listed on our website.
3.2.1. For online bookings, we will charge your card at the time of booking via our Adyen payment portal, registered under Boulebar UK Ltd.
3.2.2. For bespoke group bookings, an invoice will be issued with supporting payment links via GoCardless or BACS. Payment terms will be displayed on the invoice along with any payment schedules.
3.2.3. Bookings are non-refundable.
3.2.4. If you do not turn up on the date and time of the Event Date, you will not be entitled to a refund.
4. GENERAL HEALTH AND SAFETY INFORMATION
4.1 Allergens. All our food is prepared in a kitchen where nuts, gluten and other known allergens may be present. Please note we take caution to prevent cross-contamination, however, any product may contain traces as our entire menu is produced in the same kitchen. Therefore, if any Guests have food allergies, you must ensure they speak to a manager before placing an order. Full allergen information is available. Management can advise of all ingredients used.
4.2.1. Please notify our team of any severe allergies within 7 days of the event, the team will do their utmost to accommodate you.
5. WE DON’T COMPENSATE YOU FOR ALL LOSSES CAUSED BY OUR SERVICES
5.1 Our liability. Except in respect of the losses described in clause
5.2 (Losses we never limit or exclude), we're responsible for losses you suffer caused by us breaking the Contract unless the loss is:
5.1.1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it.
5.1.2. Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 11 (We're not responsible for delays outside our control).
5.1.3. Avoidable. Something you could have avoided by taking reasonable action.
5.2 Losses we never limit or exclude. Nothing in the Contract limits or excludes any liability which cannot legally be limited, including liability for:
5.2.1. death or personal injury caused by our negligence;
5.2.2. fraud or fraudulent misrepresentation; and
5.2.3. breach of a consumer’s statutory or other rights to the extent that such liability cannot be limited.
5.3 This clause ##5 shall survive termination of the Contract.
6. WE'RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL
If our supply of the Services is delayed by an event outside our control (including but not limited to, fire, flood, natural disasters, acts of terrorism, war, our inability to obtain supplies, utilities or technology failures, acts of governmental authority, pandemics, and labour strikes), we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay.
7. GENERAL
7.1 Changes to the Contract. Any change of the Contract only has effect if it is in writing.
7.2. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
7.3. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
7.4 No one else has rights under this Contract. This contract is between you and us. Nobody else can enforce it and neither you nor us will need to ask anybody else to sign-off on ending or changing it.
7.5 Resolving disputes with us through court. The Contract is governed by English law. Wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
7.6 All bookings comply with out company wide Privacy Policy.
DISCOUNT CODE TERMS
From time to time Boulebar UK, or any of our official partners, may issue a discount code.
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To confirm your code is official, please contact hello@boulebar.co.uk
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1. Unless clearly stated, discount codes can only be used against lane bookings, and therefore exclude any food & drink purchases.
2. No cash alternative is available against any discount code.
3. Boulebar reserves the right to decline any discount code at the time of purchase.
4. Discount codes must be provided at the time of purchase. Discount will not be applied to historic bookings.
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COMPETITION TERMS
From time to time, Boulebar UK may run a competition.
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To confirm the competition is official, please contact hello@boulebar.co.uk
1. Unless clearly stated, any competition run by Boulebar UK will apply to UK venues only. The prize competition is open to all UK residents aged 18 years or over, except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize competition.
2. Unless clearly stated, the prize competition is free to enter and no purchase is necessary.
3. All entries must be submitted clearly via the mechanic stated in the competition promotion, whether that be on Instagram, TikTok or the official Boulebar UK website.
4. The closing date for entries will be clearly posted with the competition mechanics. Entries received after the specified time will not be accepted.
5. If you have a private Instagram account, the Promoter will not be able to see your post and it will not qualify as an entry to the prize competition. The Promoter accepts no responsibility for entries not successfully submitted owing to a technical fault, computer hardware or software failure, network or server failure of any kind.
6. Winners will be chosen at random and contacted within 5 working days of any closing dates. If a winner does not respond to the Promoter within 5 days of being notified by the Promoter, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
7. The prizes are non-exchangeable, non-transferable and no cash alternative is offered.
8. The prizes are supplied by the Promoter. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
9. The decision of the Promoter regarding any aspect of the prize competition is final and binding and no correspondence will be entered into about it.
10. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
11. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
12. The prize competition will be governed by English law. Entrants to the prize competition submit to the jurisdiction of the English courts.
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